New, unused merchandise may be exchanged at no charge within 90 days of the shipping date. The merchandise must be in the current catalog and in original shipping condition. Stamps that have been assembled cannot be exchanged. Sorry, Stampin’ Up! does not offer cash refunds.
To begin an exchange, please download the form via the link on this page, complete all fields, and mail it to the address on the form which is Stampin’ Up! Order Exchanges, 12907 South 3600 West, Riverton, UT 84065. When completing the form, note that my Demonstrator identification is my name, Stella MacKay, and my number which is 50702.